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Your English name 21A, Bristol Road, Hertford Mansion Singapore 219847 Phone: 请输入电话号码 .Email: 请输入 Email Nationality: Chinese (Present Residentin Singapore) OBJECTIVE Astudent Graduatedin 2009 encountered the mostdifficuit period in Sngapore to getjob opportunities afer 2008 financial crsis. Though she finaly became atechnician noteasiy in now 2010,she daresto take a big stepfowardto challenge another onel She prefers doing aactivey technician ratherthan boring onel PROFESSIONAL EXPERIENCE UNE 200g woRLD sclENmpic PueLshnG cowpAY 和 EPub Executve Laise wiih Warkeling Ediiorialand inlormation System departmentio upaale daiy PRESENT nanlenance on Website: > ”Determine products hardcopy publishing date and soficopy posting date: ensure tmely and accurate e-products posting dale; > Confim with ediiors for author delails Iname, afiliation, aricle footnote and total pages)， SGML and XML coding time, books copyright product material, price etc Technicalied by supervisoriorthe inplementation ofproducts management sofiare praject anaprovide software supportfor extamal and ijnlemnal servers operation'. > Ensured hardware and software compliance and compatibiity，develop program for different cases, supportremole locations with Net Access Intemet VPN; ”Analyse servers storage system and anange issue in ralional and write test plan, converled original producls rom existing sourceto be operable; implemented daiy backup job > Ensure new issue updated on company website Monitor purchasing systemis on working environment and the clients have access permission Respona he lasr stap before procucls publshing > Optimize products ayoutaccording with authors requirement > ”Compose automation scripts, Review and debug emor log filesff anyj Develop program， give feedback to Project Team and vendor for online system enhancement; 7 establsh solution of problem istand give notice to other eam players; > Documents results and observations afterinspections and audits DELL, SINGAPORE 0 TampCustomer Senice Sr TD Hanalng alafersalessenioeretedl ssues 2007 > Recommend service options and schedule instalations for phone,fax and computer ines. Provide detaied to customer callsfor prevention offuture auditissues， > Atleast 50 Aftersales service calls on everyday with voice recorder Updated cu