饭店英语C答案

题号 一 二 三 四 五 六 总分 得分 1: Match the expression on the left with the best meaning on the right. 找出下列各词的意义。(1*20) d Receptionist a. a reduction from the full or standard amount of a price or debt a Discount b. one who walks in without having an appointment b Walk-in c. to arrange for (tickets or lodgings, for example) in advance c Book d. an office worker employed chiefly to receive visitors e Fill out e. to complete (a form, for example) by providing required information b Exit a. a small comfortable room in a hotel where guests relax e ATM b. to leave a place d Attendant c. a large hall inside the entrance a Lounge d. someone whose job is to look after or help customers c Lobby e. a machine that you use to get money from your account c Cash a. something else that has the same value e Receipt b. to reach a particular number or amount of things a Equivalent c. money in the form of coins or notes b Total d. clothes, sheets etc. that need to be washed d Laundry e. a written statement d Freeze a. a type of jam made with oranges, lemon, etc. a Marmalade b. marmalades and jams c Canned c. preserved by putting in a closed metal container without air\ b Preserve d. to preserve or be preserved by means of very low temperatures e Sausage e. a thin edible tube of animal skin filled with meat, bread, spices, etc. 2: complete the following with words or expressions from the dialogues. 用所学到的词汇或短语完成下列句子。(1*15) The manager book a magic show for the tour leader. --Does the guest have a reservation? --No, he is just a walk-in . He carefully fill the job application. The hotel receptionist wants to know when we’ll be checking out tomorrow morning. We can offer you a discount of 30%. Whose duty is it to escort and shows the guests up with their baggage? Most lobby are designed so the front desk agents can view the hotel’s entrances, elevators and stairways. The package tour to Beijing consists of travels, hotels and meals. Walk straight ahead. The post office is only two block away from here. I’m tired out today. I’d love to go sightseeing after a full rest. Departure procedures include presenting the guest folio , securing the room key and updating the room’s status. Your bill totals RMB 1,800, including 15% service charge . Hotels change foreign currency according to the exchange rate. When a guest check out and settles his or her account, the front desk agent should exchange the room status information. An experienced front desk agent is capable of dealing with check-in dispute . 3. Complete the following sentences with appropriate words and expressions given. 选择适合的词或字填空。(1*5) Selection mark down consommé grilled room service Why don’t you try the consommé madam? It’s really very good. We have a good selection of juice for you to choose, orange juice, grapefruit juice, apple juice and so on. What would you prefer, grilled sausage or steak? Room service is always provided by Food and Beverage Department instead of Housekeeping Department in the hotel. Remember to mark down the time immediately when the guest tells you when he would like his breakfast in his room tomorrow morning. 4: complete the dialogue with the Chinese prompts. 根据汉语提示，完成对话。(20) Staff: Good morning, sir. What can I do for you ？（早上好，先生！能为您效劳吗？） Guest: Good morning. I’d like to send a letter to Canada. Staff: Yes. Do you want to send an air mail or an ordinary mail？（您想寄航空邮件还是普通邮件？） Guest: How long does it take by airmail? Staff: It’s about a week .（大约一个星期） Guest: That’s too long. Staff: Is it urgent ？（很紧迫吗？） Guest: Yes. There designs must reach my company in Canada within 3 days. Staff: If so, I advice you send it by EMS. （如果是那样的话，您可以寄特快专递。） Guest: How long does that take? Staff: It takes up to 3days. .（最多三个工作日。） Guest: That’s great. I will send it by EMS then. Staff: OK, Please fill the form first, and then give me back with your letter. .（那好，请先填一下这张表格，然后把它和信一起交给我。） Guest: All right. (After a while) Guest: By the way, how much is the postage? .（顺便问一下，邮资是多少？） Staff: Fifty-six dollars, please. Guest: Here is the postage .（这是邮费。） 5: Feature reading阅读理解 (2*10) All of our guests are special – and they have their own special needs and desires. As an information clerk, you can respond to each guest individually. How? By learning to “read” guests. Find out why they are at your hotel and what kind of things they’re looking for. While chatting with guests, ask questions such as “Where did you come from?” “What areas of the town will you be visiting while you’re here?” and “Have you been to the city before?” While not everyone belonging to a category wants the same thing, listed below are certain types of guests, and the features they generally are interested in: Business people: Health clubs, restaurants, dry cleaning and laundry services, newspaper, CNN availability, express breakfasts, shoe shines, quick haircuts, gift shops, airport transportation, faxing, photocopying, mail, messages, and jogging trails. Sports Teams: Restaurants, restaurants, restaurants! – if the team doesn’t have a scheduled pre-game meal at the property, the players will probably ask for restaurant recommendations. Senior Citizens: Coffee shops, fire exits, door locks, pharmacies, gift shops, shopping, and bus tours. Single Travelers: Safety features, bus tours, health clubs, shopping, and room service. Couples: Restaurants, plays, events, shows, shopping, piano bars, entertainment, dancing, bike rentals, and tennis courts. Younger People: Health clubs, night clubs, lakes, outdoor recreation, bike rentals, restaurants, tennis courts, golf course, jogging trails, movie theaters, comedy clubs, and other entertainment. Remember to suggest facilities and services provided by your property. According to the passage, we can serve the guest better by D . Making friends with them Finding out why they are at our hotel Finding what kind of things they are looking for Both b and c “Not everyone belonging to a category wants the same thing.” This sentence m