天猫平台售后客服数据表.xlsx

天猫平台--售后客服数据表旺旺接待人数咨询人数首次响应(秒)平均响应(秒)答问比回复率客户服务满意度客户满意比转出人数在线总时长售后1号951406.666.74152.35%100.00%3.25100.00%412时14分售后2号41708.7712.57136.02%100.00%1.000.00%0售后3号2879234.8712.68192.34%100.00%2.0087.50%1035时8分售后4号10127110.0212.95202.25%100.00%3.2588.89%412时9分售后5号1757707.5013.36176.73%100.00%4.3090.00%443时7分售后6号1232138.8216.72177.32%100.00%4.2971.43%551时59分售后7号18528419.1517.91135.98%100.00%4.0080.00%794时22分售后8号1102076.5218.28165.03%100.00%4.35100.00%381时47分售后9号26069913.6319.02169.94%100.00%4.2571.43%815时8分售后10号839816.3319.39153.75%100.00%4.5580.00%02时4分售后11号10714916.8519.48144.75%100.00%5.0066.67%423时8分售后12号11120911.1619.81173.17%100.00%5.00100.00%472时5分售后13号10880413.0123.62171.04%100.00%5.0075.00%332时18分售后14号9558520.7324.15157.22%100.00%5.0066.67%301时11分汇总1881542211.7216.91164.85%100.00%3.9576.97%6341天13时1分根据天猫同类目优秀商家指定指标，平响＜13s优秀 平响＞19s较差 满意度=0为优秀 满意度＜4为较差单元格颜色说明： 草绿色：数据优秀 淡绿色：数据较差