高考英语二轮专题复习讲义 第四部分写作 专题一 第6讲投诉信学案（含答案）.doc

第6讲投诉信在生活中人们经常会遇到一些令人烦心的事情比如消费权益受损正常生活和工作受到干扰等此时写投诉信不失为一个解决问题的办法投诉信通常包括以下几个方面的内容说明投诉的原因并表示遗憾实事求是地阐述问题发生的经过切记不要夸大其词指出问题引起的后果提出批评及处理的建议或敦促对方采取措施或者提出期望的赔偿以及补救方式组织提纲时要遵循三步走的写作规律第一段表明来信所要投诉的问题尽可能做到客观礼貌给读信人留下好印象应该记住读信人不一定就是犯错误的责任人他的积极配合对最终圆满解决事情有着非常重要的作用第二段写明投诉的原因问题的经过及产生的后果可以说明具体的理由也可以说明问题的具体体现方式第三段提出解决方案不需展开这段应体现书信的礼貌原则可以用类似如果你能我将十分感激这样的表达方式还要注意做到客观公正1段首常用语1Iamwritingtomakeacomplaintabout2Iammostreluctanttocomplainbut3Oneannoyingaspectofyourserviceis4IhavebeenpleasedwithyourserviceforyearsbutnowIfeelverydisappointed5Iwouldliketodrawyourattentiontotheproblemfault6IamwritingtoinformyouthatIfindunsatisfactory7Iwishtoexpressmydissatisfactiondisappointmentabout2段尾常用语1Itwouldbehighlyappreciatedifyoucould2Ibelieveyouwilltakemycomplaintsseriouslyand3Ihopeyouwillgivedueattentiontothismatter4Iwouldliketogetthismattersettledbytheendofthismonth5Iwouldnotbemoresatisfiedifyoucouldkindly6Iwouldappreciateitverymuchifyoucould3投诉信格式模板DearIam自我介绍IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout投诉的事情Thereasonformydissatisfactionis总体介绍Inthefirstplace抱怨的第一个方面Inaddition抱怨的第二个方面UnderthesecircumstancesIfindit感觉to投诉的事情给自己带来的消极影响Iwouldappreciateitverymuchifyoucould提出建议和请求preferably进一步的要求andIwouldliketohavethismattersettledby商定解决事情的最后期限ThankyouforyourconsiderationandIwillbelookingforwardtoyourreplyYourssincerely过关检测限时30分钟假设你是李华两周前你从网上订购了一套英语书虫系列读物BookwormSeries昨天才收到货且包装破损数量不足请就此向网站客服写封邮件投诉要点如下1介绍购物情况2反映存在问题3提出解决方案注意1写作词数应为80左右2可以适当增加细节以使行文连贯审题谋篇通思路本题要求以李华的身份进行投诉从网上买的书送货太慢包装破损数量不足主体部分可分为三段第一段介绍在网上订购一套英语书虫系列读物的事实第二段提出存在的问题送货慢书的封面破损书的数量不足第三段表达自己对这次购物的失望表明自己的诉求要么退钱要么邮寄一套新书给自己修订提升争高分DearSirMadamImoneofyourcustomersIorderedasetofBookwormSeriesonyourwebsitetwoweeksagoHoweverIdidntreceivethemuntilyesterdayAndthebooksweresopoorlypackedupthatthecoverofonebookwastornwhichmademeverydisappointed用含有disappointment的句子改写1Andmuchtomydisappointmentthebooksweresopoorlypackedupthatthecoverofonebookwastorn添加过渡性词语2TomakemattersworseWorsestillWhatsworseitisnotacompletesetasIfoundonebookmissingImsorrytohavereceivedsuchpoorserviceandIbelieveIhaveeveryrighttoaskyoutodealwiththisproblemYoucanreturnmymoneyYoucanalsodeliveranewsetofbookstome用eitheror改写3YoucaneitherreturnmymoneyordeliveranewsetofbookstomeBesidesIdliketobeinformedoftheprocessofyourdealingwithmycomplaintLookingforwardtoyourreplyYoursLiHua假如你是李华几天前你从国外某网站购买了一个扩音器现在请你发一封电子邮件给该网站的管理员反映问题音质不清操作不简便经常出问题你期待的解决办法退货退款修理或调换注意1写作词数应为80左右开头和结尾已给出不计入总词数2不得使用真实姓名或学校名称DearSirMadamImLiHuaacustomerwhoboughtaloudspeakerfromyourwebsiteseveraldaysagoLookingforwardtoyourearlyreplyYoursLiHua精彩范文DearSirMadamImLiHuaacustomerwhoboughtaloudspeakerfromyourwebsiteseveraldaysagoThereseemstobesomethingwrongwithitSoImwritingtoyouaskingforyourhelpAtfirstthevoiceisntsoclearasyouhavedescribedBesidesitsnoteasytooperatecausingmemuchinconvenienceWhatsworseitoftenbreaksdownfornoreasonwhichshowsitspoorqualityThereforeIhopeyoucansolvetheproblemsformeIwonderifIcangetmymoneybackIfnotIwishyoucouldhaveitrepairedorchangedLookingforwardtoyourearlyreplyYoursLiHua