商务酒店服务指南.docx

欢 迎 辞 Welcome 尊敬的阁下： 欢迎您下榻XX商务酒店，本酒店全体员工将竭尽全力，热诚为阁下服务。 XX商务酒店，是一家集餐饮、娱乐、休闲、住宿、购物等各种功能于一体，是一家综合型的四星级商务酒店。“顾客至上”、“服务第一”是我们的宗旨。我们希望通过这本酒店指南，能够帮助您了解和使用本酒店的各项设施及服务，使您在此生活舒适、愉快并留下美好的回忆。 总经理 Dear His Excellency： Welcome to stay in California Business Hotel, the hotel staff will make every effort, enthusiasm for your service. California Business Hotel is a food and beverage, entertainment, leisure, accommodation, shopping and other functions, is a comprehensive four-star business hotel. "Customer first", "Service First" is our purpose. We hope that through the hotel guide that can help you to understand and use the hotel facilities and services, make your life in this comfortable and pleasant memories. General Manager 前厅服务 Service the Antechamber 问询处 8001 8002 设在大厅总服务台 Information Center 8001 8002 Desk in the lobby 接待处 8001 8002 位于总服务台，负责订房，办理登记入住手续 Reception 8001 8002 Desk located in the general in charge of reservations, check for 收银处 8006 8008 设在总服务台，处理本酒店住客一切帐务 Check 8006 8008 Desk in total to deal with the hotel guests of all Accounts 外币兑换处 8006 8008 设在总服务台，处理本酒店住客外币兑换业务 Foreign Exchange Department 8006 8008 Desk in total to deal with the hotel guest in foreign currency exchange business 商务中心 1288 设在一层大厅西 Business Center 1288 Floor hall in the West 退房时间 为中午13：00，如延迟至下午6：00前退房则加收半日房租，下午6：00后退房则按全日计算 12:00 to noon, such as delayed to 6:00 pm Check-out the extra half a day before the rent, after 6:00 pm Check-out time the whole day at the calculation 行李处 8001 8002 如需搬运或存放行李，请与总台联系 （内线8001） Luggage Department 8001 8002 For transportation or storage of baggage, please contact the General Desk (ext 8001) 客房设备服务 Rooms Equipment and Service 空气调节 本酒店设有中央空调系统，各客房均设有调节器，显示温度，安装在墙壁上。冷暖风速分低、中、高三种速度，可随意调节室内温度 Air-conditioning The hotel has central air-conditioning system, all rooms are equipped with regulators to show temperature, mounted on the wall. Well-being of the wind speed at low, middle, three high-speed, free to adjust the room temperature 电力 所使用电力220伏和110伏，50赫兹。若您使用的电器插头与插座不符，请与房务中心联系 （内线 8633 8666） Power By the use of power and 110 volts to 220 volts, 50 Hz. If you are using the electrical plug and socket do not match, please contact the Housing Service Center (Ext 8633 8666) 客房照明系统 阁下房间配有节电控制器，请将房卡插入控制器。当阁下离开房间时，请取出房卡，电视机回自动关闭。在阁下的床头柜上面还配有一个电器开关控制板，你只要触摸电器的开关键，便能控制房间的电器开关。 Room lighting Your room is equipped with power-saving controller, please insert the controller card room. When you left the room, remove the card room, TV back to the automatic shut down. At your bedside cupboard above the control panel also has an electrical switch, you need to do is open the key to touch electrical appliances, will be able to control the electrical switch room. 客房电视 阁下房间的电视可以收看全国的有线电视节目。 Room TV You can watch TV room cable programs across the country. 饮用开水 阁下房内已备有电热水壶 Drinking water Your room has been equipped with electric kettle 洗衣服务 8633 8666 请阁下填写洗衣表格后，将待洗衣物交予楼层服务员 Laundry service 8633 8666 Please fill out the laundry form you will be handed over to floor laundry service 服务中心 8633 8666 设在六楼，24小时为您提供客房服务 Service Center 8633 8666 In the sixth floor, a 24-hour room service to provide you with 叫醒服务 请拨“8000”与总机联系 Wake-up calls Please dial "8000" and the switchboard Contact 送餐服务 如需在房间用餐请与餐饮预订“8111”联系 时间： 10：30P —14：00P 17：00P —21：00P Room service For dining room reservations please contact the restaurant "8111" Contact Time: 10：30 —14：00 17：00 —21：00 请勿打扰 当阁下不愿被人打扰时，可将床头柜上控制板“请勿打扰”的标志灯开启，并通知总机不需转接电话到客房 Do Not Disturb When you do not want to be disturbed, they can be cabinet bedside control panel, "do not disturb" sign lights turned on, and inform the switchboard to the room without switching phone 会议服务 8001 8002 本酒店设有大、小两种会议室，如需要在酒店举办会议，请与总台联系 Conference services 8001 8002 The hotel has a large, two small conference rooms, such as the need to hold meetings in the hotel, please contact Front Desk 客房房卡 阁下在外出时请将客房房卡保存好，如发现房卡丢失，请到总台办理手续，交付赔偿金，更换房卡 Hotel room card When they go out in your hotel room card to preserve your good, if card is lost room, go to Taiwan, the total processing, delivery of compensation, the replacement of the Housing Card 失物 如在酒店丢失个人物品，需要报失，请与房务中心联系，内线“8633”、“8666” Property Such as loss of personal belongings in the hotel, the need to report the loss, please contact the Housing Service Center, inside, "8633", "8666" 访客 如没有住客相陪，外来访客须经被访者同意后，在楼层服务台办理好来访登记手续后方能进房，所有访客须在23：00前离开。 Visitors If no guest accompanying, foreign visitors to be subject to the consent of the respondents in the floor for good service after the visit in order to register into the room, all visitors need to leave before 23:00 紧急及火警预示 本酒店装有先进的自动烟感消防设备，阁下门后贴有消防疏散图，阁下入房时最好先熟悉一下自己的房间位置及安全路线，以备万一，发生火警时迅速撤离 Indicate an emergency and fire The hotel equipped with advanced fire-fighting equipment of automatic Smoke, you have the door fire evacuation plan posted, into the room when you first familiarize yourself with the best room of their location and the security line, in case, the rapid evacuation of the event of a fire 客房早餐 阁下入住本酒店一楼咖啡厅为您提供早餐，早餐时间：07： 00-09：00 Breakfast Room You stay in the first floor of the hotel coffee shop to provide you with breakfast, breakfast time :07:00-09: 00 休闲娱乐 在客房七楼可以为阁下提供各项休闲设施，有健身房、棋牌室、台球室等服务项目，咨询电话“8666”、“8633” Recreation On the seventh floor in the room can provide you with the leisure facilities, a gymnasium, chess room, billiards room service calls, "8666"、“8633” 餐饮服务 8111 本酒店为您提供各种风味的中国菜，饮包括北京菜、川菜、粤菜等各大菜系 Food and Beverage Service 8111 of Chinese food, food drink, including Beijing, Sichuan, Cantonese cuisine and other majorThe hotel offers you a variety of flavors 咖啡厅 8099 设在一楼可以为阁下提供咖啡等各种饮品 Cafe 8099 In the first floor you can provide a variety of coffee drinks 电话指南 Phone Guide 总机：8000 总台：8001 8002 收银：8006 8008 商务中心：1288 送餐服务：8111 服务中心：8633 8666 咖啡厅：8099 餐饮部订餐：8111 房间到房间直接拨房号 Switchboard: 8000 Total stations: 8001 8002 Cashier: 8006 8008 Business Center:1288 Room service: 8111 Service Center: 8633 8666 Cafe: 8099 Food & Beverage Department of reservation: 8111 Room to Room direct dial room number 直拨电话使用说明 本酒店设有直拨服务，阁下可于房内与全国各地直接通话 1、市话先拨“0”再拨电话号码 2、国内长途先拨“0”然后依次拨地区代码和对方电话号码 Use direct-dial telephones The hotel has a direct dialing service, you may be in the room and talk all over the country directly 1, direct dialing "0" and dial telephone number 2, domestic long-distance dialing "0" and then dial the area code and telephone number of the other 收费 阁下如需咨询收费问题直接拨打总机“8000” Charges For your consultation call toll switchboard directly "8000" 住客须知 住宿必须登记，登记时请主动出示证明人身份证的护照、回乡证、居民身份证 2、请勿使用自带加热器，炊具及熨烫工具 3、请勿携带下列物品入店： A、猫、狗等小动物 B、刺激性、怪气味物品 C、大量私人物品 D、易燃、易爆及挥发性物品 E、其它对住店客人安全有影响的物品 4、严禁嫖娼、卖淫、吸毒、贩毒、走私、聚众赌博、流氓斗殴等犯罪活动 5、如客人由于疏忽，将酒店物品损失或丢失，应按要求进行赔偿，（附赔偿价目表） 6、未经酒店允许，酒店设施除食、宿、饮外不能转作其它用途 7、请勿在酒店公共厅堂分发、张贴广告 8、请勿将私人用品放在酒店公共厅堂 9、酒店免费提供贵重物品保险服务，具体情况可在总服务台问询处了解，对于非存放物品的丢失，酒店恕不负责 10、离开房间时请将房门锁好