酒店前厅部日常常用英语.doc

前厅部岗位英语 一、前台 1、Do you have a reservation with us? 请问您有预订吗？ 2、Would you mind filling out this registration form, please? 请您填一下入住登记表好吗？ 3、May I see your passport? 我可以看一下您的护照吗？ 4、How do you spell your name, please? 请问您的名字怎么拼写？ 5、How would you like to settle your account? 请问您要如何买单？ 6、I’d like to confirm your departure time. 我想确认一下您的离店时间。 7、The porter will help you with your suitcase. 行李生会帮您提行李。 8、Just a moment, sir. I’ll check the arrival list. 请稍候，我查一下我们的客人到达名单。 9、Would you please sign here? 请在这里签名好吗？ 11、When did you make the reservation? 您是什么时候预订的？ 12、What are your initials，please？ 请问您名字的首字母是……？ 13、Have you got a confirmation note? 您有确认函吗？ 14、I’m sorry but I haven’t got any record of your reservation. 实在抱歉，但是我查不到您的预订记录。 15、Would you please pay RMB800 yuan for deposit. 请付800元的押金好吗？ 16、May I have your name on the deposit voucher? 请您在押金收据上签名好吗？ 17、You may enjoy the signing privilege at our hotel’s outlets. 您在我们酒店可以享受签单的特权。 18、Good morning, ma’am. Are you checking out? 早上好，女士。您要离店吗？ 19、May I have your room number, please? 请问您的房间号？ 20、Did you consume anything in your mini bar? 您消费了迷你吧里的东西了吗？ 21、Mr. Green, here is your bill, the total comes up to RMB…yuan. Please double check it. 格林先生，这是您的帐单，一共是人民币…元，请检查一下。 22、shall I break it down for you? 我一项一项算给您看好吗？ 23、Shall I arrange a taxi for you? 为您叫辆车好吗 24、Just a minute, I’ll draw up your bill for you. 请稍等，我为您打印账单。 25、That will cover the amount. 这些足够付账了。 26、May I have your signature, please 请在这里签名好吗？ 27、Which card would you like to use? 您想用什么卡？ 28、It comes to RMB…at today’s rate. 根据今天的汇率，可兑换人民币…元。 29、Here is your change of …yuan and the receipt. 这是您的找零以及发票。 30、Would you like to settle the difference in cash? 可以请您有现金付差额吗？ 31、May I take a print of your card? 我可以拿您的卡去复印一下吗？ 二、总机 1、 Could you put me through to room 7012, please? 请帮我转7012房间。 2、 I’ll connect you with the Front desk/Housekeeping. 我帮您转前厅部/房务中心。 3、 Who would you like to speak to? 您想跟谁通话？ 4、 I’m afraid the line is busy. 很抱歉占线。 5、 I’m afraid you have the wrong number. 我想您拨错电话了。 6、 I’m afraid there is no guest with that name. 我恐怕我们没有叫那个名字的客人。 7、 I’m afraid there is no reply from room 7012. 对不起，7012房没有应答。 8、 Could you try again later? 您待会儿再试一下好吗？ 9、 would you like to leave a message? 您要留口信吗？ 10、I’m afraid your party was cut off. 我想对方已经挂断了。 11、There is no charge for house/internal calls. 内线电话是免费的。 12、For four digit rooms in the main building, please dial the room number directly. 主楼房间号是4位数的，请直拨房间号码。 13、For calls inside the city, the area code 0576 is not necessary. 打市内电话，不用拨区号0576。 14、At what time shall we call you? 要我们什么时候打给您？ 15、We use a twenty-four hours clock. 我们提供24小时叫醒服务。 16、What number are you calling? 您想打哪个号码？ 17、Shall I ask him to call you when the line is free? 要我通知他回电话给您吗？ 18、I’m afraid it is usually engaged during the peak hours. 对不起，通话高峰期通常都会占线。 19、Your call to Houston lasted…minutes, it will cost you …, we’ll add it to your final room bill. 您拨到休斯顿的电话持续了…分钟，费用是…，我们会把它记到您的房费上。 20、You may call directly from your room, sir. 您可以在您的房间直接打此类电话，先生。 21、The country codes are listed in the service directory in your room. 国家代码都列在您房间的服务指南上了。 22、Would you like me to place the call for you? 要我帮您打这个电话吗？ 23、Could you tell me the rates for calls to the states? 请问拨往美国的电话计费标准。 24、Is there a special night rate? 有夜间特别收费吗？ 25、There was a lot of static on the line. 该线路曾多次中断。 26、There was crecking/humming/buzzing noise. 有劈啪/嗡嗡/喳喳声。 27、The voice was too faint to hear. 声音太微弱，听不清楚。 28、Somebody is asking for you on the line. 有人要跟您通话。 29、just a minute, let me get a pencil and take down the information. 请稍候，我拿只笔记下您的留言。 30、Sorry, nobody answered the phone. 对不起，没有人听电话。 31、He’s on another phone. Would you care to wait or shall I have him call you back? 他正在讲电话，您等一下还是我告诉他一会儿打给您？ 32、I’m sorry, this is not the banquet reservation department. I’ll try to transfer your call if you are calling from outside. 对不起，这不是宴会预订部，如果是外线，我可以帮您转过去。 33、Just a minute, I’ll put you through to his room. 请稍候，我帮您接通他的房间。 34、I’ll try to switch you to another room. 我帮您转到另一个房间。 35、When would you like to be woken up? 您希望我们几点叫您起床呢？ 三、商务中心 1、May I have your arrival date and time? 请问您到达日期和时间？ 3、What kind of room would you prefer? 请问您喜欢什么样的房间？ 4、I’m sorry we have no double rooms available, but we can offer you a twin room. 对不起，恐怕双人床的房间已经客满了，但是还有两张单人床的双人间。 5、Is it possible for you to change your reservation date? 您可不可以改变预订日期呢？ 6、This is the peak season, I am very sorry but could you call us again later on this week? We’ll waitlist you and we may have a cancellation. 现在是旺季，非常抱歉，但是能不能请您在这个周末再打电话过来，我们会登记您的名字，可能会有人取消预订。 7、Would you mind a double room instead? 您介意改用双床间吗？ 8、I’d like to confirm a reservation. 我想确认一下预订。 9、What was the date of the reservation? 请问您预订的时间是……？ 10、A single room is …yuan per night. 单人房是…元每晚。 11、When did you make the reservation? 请问您是什么时候预订的？ 12、In whose name did you make the reservation? 请问您是以谁的名义预订的？ 13、Shall I make a reservation for you? 要我帮您预订吗？ 14、Do you remember the name of the reservation clerk? 您还记得帮您预订的人的名字吗？ 15、I’d like to extend my staying here for two more nights. 我想再多住两晚。 16、We’ll extend the reservation for you. 我们会帮您延长预订的。 17、How long will you be staying with us? 您要住多久？ 18、Whom shall we charge the account to? 请问谁买单？ 19、May I know your company name and how would you like to settle your payment? 请问您公司的名字，还有您要用什么方式付款？ 20、We do offer special rate for your company. 我们为贵公司提供折扣价。 21、We offer 10%discount fo